Web Hosting Sales
FAQ's
Need answers to questions before you sign up? Read our FAQ sections
for information about our services, if you are a member of SunbizHosting
then you can also Login
to the Support
Section for additional help and resources.
Below are the General frequently asked questions. simply
click a question to see the answer or scroll down the page. Please
use the navigation links on the left pane to view FAQ's for other
sections.
Sales FAQ's
Q. Can I host adult material
Q. What is your policy on bandwidth
Q. Do you offer any uptime guarantee
Q. Can I create mail accounts on my server
Q. Can I resell the space on my account
Q. What Methods of payment do you accept
Q. What security measures are taken by you
Q. How do I place an order
Q. May I change the billing date on my account
Q. How do I change my address or e-mail information
Q. Can I host multiple domains
Q. What type of Control Panel do the Web Hosting
Plans use
Q. Do I get telnet or ssh access
Q. Can I host adult
material? |
A. You can host some Legal Adult Material but
you cannot host an Adult Site, the reason we do not allow
Adult Sites is because they tend to be system hogs and drain
a lot of the servers resources meaning other sites will run
slow. |
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Q. What is your policy
on bandwidth? |
A. We do not limit your transfer rate for your
account. Your account will have a 100mbps network connection.
We only limit the free amount of data transfer per month.
You will receive an email that will let you know when you
are approaching your limit. We do not throttle (limit) your
bandwidth at all. |
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Q. Do you offer any
uptime guarantee? |
A. We understand that downtime can lose you
customers and lose us your business that is why we do everything
in our power to make sure our servers are always functioning.
Our current network uptime is over 99%. In the event of a
hardware-related problem we will immediately replace any failed
component, replacements are usually made within 12 hours.
We will make every attempt to correct the problem as soon
as possible. All customers on that server will be notified
by e-mail once the problem is resolved.
If the server you are hosted on fails for any reason other
than hardware failure or Act Of God then we offer a rebate
for the time your personal
website(s), Reseller
Account or Business
website(s) were down. |
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Q. Can I create mail
accounts on my server? |
A. You can create as many email accounts as
you like and setup up auto-responders, forwarding, aliasing,
and any other mail services you require using. |
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Q. What Methods of
payment do you accept? |
A. We accept Paypal and soon we will accept
all major credit cards, We also accept checks. we do not provide
invoices, although you can print out a billing statement from
the members area. |
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Q. What security measures
are taken by you? |
A. We take security very seriously. Every precaution
is taken to ensure that absolutely no one has access to your
account other than our technical staff. We do not monitor
content and do not release customer profiles or disseminate
customer information. |
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Q. How do I place an
order? |
A. You place an order by going through our automatic
online sign up process. At the end of the process you will
receive emails to the email address you provided with your
new hosting
account information, these emails will also give you login
details so that you can start moving your web
site immediately to your account.
Here are the direct links for your convenience, simply click
the Web
Hosting Plan or Reseller
Hosting Plan that's suits you best and click Order Now
to begin the automatic process.
Shared
Web Hosting and Reseller
Web Hosting
If you are interested in ordering one of our Web
Presence plans then please note that these are not ordered
automaticaly, we will need to consult with you the customer
in regards to your business
website and domain name, please visit the Web
Presence Section for further information |
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Q. May I change the
billing date on my account? |
A. We are unable to change the billing date
on your Web
Hosting Account. To get a date close to your desired billing
date, order your Web
Hosting Account the day of the month AFTER
you would like to be billed. For example, if you would like
to be billed on the 23rd of each month, order your account
on the 24th of the month to ensure that you are. |
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Q. How do I change
my address or e-mail information? |
A. To update your information, insert a trouble
ticket or e-mail Billing with your new information. Be sure
to include your old information with your e-mail or in your
trouble ticket. The e-mail address for Billing is billing@sunbizhosting.co.uk |
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Q. Do I get telnet
or ssh access? |
A. NO we do not provide shell access to any
of our servers. |
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